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Terms of Services

Effective July 9, 2026Version 2026-07-09--01

Terms of Service

Last updated: July 8, 2026

Thanks for using Watson.

These Terms of Service (“Terms”) explain the rules for using Watson Platform and the websites, products, services, and tools provided by Watson Labs, Inc. We try to keep this plain because nobody should need a law degree just to understand the basics of what they are signing up for.

When we say “Company,” “Watson,” “we,” “our,” or “us,” we mean Watson Labs, Inc., a Delaware corporation.

When we say “Services,” we mean Watson Platform, our websites, including withwatson.co and clients.tools, any related subdomains, and any product, application, integration, API, tool, or feature created and maintained by Watson Labs, Inc.

When we say “you” or “your,” we mean the person, company, organization, or other legal entity using the Services.

By using the Services now or in the future, you agree to these Terms. If you do not agree, do not use the Services.

We may update these Terms from time to time. When we make significant changes, we will update the date at the top of this page and take reasonable steps to notify account owners, such as by email, in-product notice, or posting an updated version on our website.

These Terms include important limits on our liability.

Account Terms

  1. You are responsible for your account, your password, and the security of any users, agents, or integrations connected to your account. We cannot be responsible for loss or damage caused by your failure to keep your account secure.
  2. An account must have a real person or legal organization responsible for it. Automated account creation, fake identities, bulk signups, or bot-only accounts are not allowed.
  3. You are responsible for everything that happens under your account, including activity by users you invite, people on your team, connected services, integrations, automations, and any assistants or agents you authorize.
  4. You may not use the Services for adult content, scraping, spam, illegal activities, fraud, harassment, abuse, infringement, malware, security attacks, or anything that meaningfully harms other users, Watson, or the public.
  5. You may not use the Services to build, operate, or support a competing service by copying Watson’s design, workflows, product behavior, private documentation, or non-public features.
  6. You may not probe, scan, overload, reverse engineer, bypass, or interfere with the Services unless we have given you written permission to do so.
  7. We may require additional verification, security steps, or two-factor authentication for certain accounts, organizations, features, or risk signals.

Account Ownership

  1. A user owns their own profile.
  2. A user may also create, own, or administer an organization inside Watson.
  3. If you create an organization on behalf of a company, client, agency, studio, or other legal entity, you represent that you have authority to do so.
  4. Organization owners and admins are responsible for managing users, permissions, billing, content, exports, and cancellation for that organization.
  5. If there is a dispute about who owns or controls an organization, we may look at account settings, billing records, email domains, business records, written agreements, and other reasonable evidence. We may suspend changes to the organization while the dispute is being reviewed.
  6. Watson is not responsible for resolving internal business disputes between co-founders, contractors, employees, clients, agencies, studios, or collaborators. That is your circus, not our monkey.

Payment, Plans, Refunds, and Usage

  1. Watson may offer a Community Plan. The Community Plan may include limits on features, usage, storage, seats, organizations, support, integrations, or other parts of the Services. We may change or discontinue the Community Plan at any time.
  2. Watson does not currently offer a free trial unless we say otherwise in writing.
  3. Paid plans are billed through Stripe and may include a monthly subscription fee, usage-based charges, or both.
  4. Usage-based charges may be based on the usage metrics described in the product, pricing page, checkout flow, order form, or billing settings. These may include things like seats, organizations, storage, imports, exports, automations, API calls, assistant usage, or other measurable activity.
  5. You agree to pay all fees associated with your account or organization. If payment fails, we may retry the charge, notify the account owner, restrict features, freeze the account, or suspend access until payment is resolved.
  6. Fees are exclusive of taxes unless stated otherwise. Where required, we may collect and remit taxes. Otherwise, you are responsible for taxes, duties, levies, and similar government charges.
  7. Refunds are handled case by case. We want to be reasonable, but paying for software and then deciding later that you did not really mean it is not automatically a refund policy.
  8. If you upgrade, downgrade, add usage, remove seats, or change plans, the billing impact will be explained in the product, checkout flow, or invoice where practical.
  9. We may change pricing. For material pricing changes affecting existing paid customers, we will try to give advance notice by email, in-product notice, or posting on our website.

Cancellation and Termination

  1. You are responsible for properly canceling your account or organization. We may provide cancellation controls inside the Services or through support.
  2. An email request alone may not complete cancellation unless we confirm that cancellation has been processed.
  3. If you cancel a paid plan, your cancellation may take effect immediately or at the end of the current billing period, depending on the plan and billing settings shown to you.
  4. We do not automatically prorate unused time unless we say otherwise or decide to make an exception.
  5. Our data retention and deletion timelines are still being finalized. Until those policies are published, we may retain account content, backups, logs, billing records, and related information for a reasonable period as needed to operate the Services, comply with law, resolve disputes, prevent abuse, and maintain business records.
  6. When a deletion policy is published, it may set different timelines for active systems, backups, logs, billing records, security records, and legally required records.
  7. We may suspend or terminate your account, organization, or access to the Services if you violate these Terms, create risk for Watson or other users, fail to pay, abuse support, misuse the Services, or use the Services in a way we reasonably believe is harmful.
  8. Verbal, written, physical, or other abuse of Watson employees, contractors, partners, support staff, or users may result in suspension or termination.
  9. We reserve the right to refuse service to anyone, especially when the alternative is letting the platform turn into a dumpster fire.

Your Content

  1. “Your Content” means anything you upload, create, import, post, transmit, store, or otherwise provide through the Services. This may include files, notes, records, messages, client information, creative work, business information, comments, metadata, and other materials.
  2. You own Your Content. We do not claim ownership of Your Content just because you use Watson.
  3. You give Watson a limited license to host, process, store, display, transmit, reproduce, modify, and use Your Content as needed to provide, maintain, secure, improve, and develop the Services.
  4. You are responsible for Your Content and for making sure you have the rights, permissions, and authority needed to upload or use it in Watson.
  5. You may not upload content that is illegal, infringing, harmful, abusive, sexually explicit, exploitative, fraudulent, malicious, or otherwise violates these Terms.
  6. We do not pre-screen all content. We may remove content or restrict access to content if we believe it violates these Terms, creates risk, or exposes Watson or others to legal or operational harm.
  7. If you use Watson with client, collaborator, employee, contractor, or third-party information, you are responsible for your own notices, permissions, contracts, and compliance obligations.

Data Use, Product Improvement, and Insights

  1. We use information from the Services to operate, maintain, protect, improve, and develop Watson.
  2. We may use account activity, usage patterns, uploaded information, metadata, feedback, and other information associated with the Services to improve product experience, develop new features, support assistant-related functionality, understand creative businesses, and create broader insights.
  3. We may create aggregated, de-identified, or otherwise processed information from use of the Services for research, benchmarking, publication, product development, business analysis, and similar purposes.
  4. We will provide more detail about our data practices in our Privacy Policy and related policies.
  5. Do not use Watson for sensitive information unless you understand and accept the applicable data practices, permissions, and risks.

Privacy and Data Processing

  1. Your use of the Services is also subject to our Privacy Policy.
  2. Watson may publish separate privacy, security, data processing, subprocessor, GDPR, UK GDPR, and similar policies in the future. When those policies apply, they will supplement these Terms.
  3. We may access account information or content in limited circumstances, including:
    • to provide support you request;
    • to debug, repair, or investigate technical issues;
    • to protect the Services, users, and the public;
    • to investigate abuse, security threats, or policy violations;
    • to comply with law, legal process, audits, or government requests;
    • to maintain billing, tax, accounting, and business records.
  4. We use third-party vendors and infrastructure providers to operate the Services. Those providers may process data as needed to provide hosting, storage, payments, analytics, security, support, communications, and related services.
  5. Stripe processes payments. Your use of Stripe-powered payment flows may also be subject to Stripe’s terms and policies.

Security and Availability

  1. We take security seriously, but no online service is perfectly secure. You use the Services at your own risk.
  2. We may use backups, redundancy, encryption, access controls, logging, monitoring, and other measures to protect the Services.
  3. We do not promise that the Services will be uninterrupted, error-free, or available at all times.
  4. We may temporarily disable or limit your account if your usage is unusually high, risky, abusive, or harmful to the performance or security of the Services.
  5. We may modify, pause, degrade, or discontinue parts of the Services when needed for maintenance, security, abuse prevention, infrastructure changes, product changes, or business reasons.

Features, Bugs, and Product Changes

  1. We build Watson carefully, but software has bugs. Some bugs will be annoying. Some will be weird. Some will make us question our life choices.
  2. We do not guarantee that every feature will meet your expectations, solve your specific problem, or stay the same forever.
  3. We may add, remove, redesign, rename, limit, or discontinue features.
  4. Some features may be experimental, beta, preview, or subject to additional terms. Experimental features may change quickly and may be less reliable than the rest of the Services.
  5. Feedback you provide may be used by Watson without obligation to compensate you. We appreciate feedback, but sending us an idea does not give you ownership of what we build.

Assistant, Automation, and AI Features

  1. Watson may offer assistant, automation, AI, or agent-powered features now or in the future.
  2. These features may generate suggestions, summaries, classifications, drafts, actions, or other outputs. You are responsible for reviewing outputs before relying on them.
  3. Assistant and automation features may be wrong, incomplete, delayed, or unsuitable for your situation. Do not treat them as legal, financial, tax, medical, or professional advice.
  4. You are responsible for the instructions you give, the tools you connect, the permissions you grant, and the actions you approve.
  5. We may limit, suspend, or disable assistant or automation features that are unsafe, abusive, unreliable, or harmful.

Integrations and Third-Party Services

  1. Watson may connect with third-party services, including Stripe and other tools we support over time.
  2. Third-party services are not controlled by Watson. We are not responsible for their products, uptime, security, policies, pricing, actions, or mistakes.
  3. If you connect a third-party service, you authorize Watson to access, process, and exchange information with that service as needed to provide the integration.
  4. You are responsible for your accounts with third-party services and for complying with their terms.
  5. If a third-party service changes or breaks its API, pricing, permissions, or product behavior, Watson may need to change, pause, or remove the related integration.

API Terms

  1. If Watson provides an API, your use of the API is subject to these Terms and any additional API documentation, limits, or rules we publish.
  2. You may not use the API to scrape, spam, overload, monitor, surveil, copy, resell, or abuse the Services.
  3. Excessive, abusive, insecure, or harmful API usage may result in rate limiting, suspension, or termination.
  4. We may change, limit, or discontinue API access at any time, especially when needed for security, reliability, abuse prevention, or product changes.
  5. You are responsible for anything built with your API keys, tokens, or credentials.

Copyright and Intellectual Property

  1. You may not upload content that infringes someone else’s copyright, trademark, trade secret, publicity rights, privacy rights, or other rights.
  2. If you believe content in Watson infringes your rights, contact us at hello@withwatson.co.
  3. Watson and its licensors own the Services, including our software, design, systems, workflows, branding, logos, visual elements, and intellectual property.
  4. You may not copy, duplicate, resell, exploit, reverse engineer, or reuse the Services or any part of the Services without our written permission.
  5. You may not use Watson’s name, logo, or branding in a way that suggests endorsement, partnership, or affiliation without our written permission.

Indemnification

If your use of the Services, Your Content, your integrations, your users, or your violation of these Terms creates a claim, dispute, fine, penalty, loss, or expense for Watson, you agree to defend and indemnify Watson Labs, Inc. and its officers, directors, employees, contractors, agents, and partners to the fullest extent permitted by law.

In plain English: if you drag us into a mess you created, you do not get to hand us the mop and walk away.

Disclaimer

The Services are provided “as is” and “as available.”

To the fullest extent permitted by law, Watson disclaims all warranties, whether express, implied, or statutory, including warranties of merchantability, fitness for a particular purpose, title, non-infringement, availability, reliability, accuracy, and security.

We do not guarantee that the Services will be uninterrupted, error-free, secure, profitable, suitable for your business, or compatible with every tool, workflow, client, browser, or system you use.

Liability

To the fullest extent permitted by law, Watson Labs, Inc. will not be liable for indirect, incidental, special, consequential, exemplary, punitive, or lost-profit damages.

This includes damages related to loss of revenue, goodwill, data, business opportunities, clients, reputation, use of the Services, inability to use the Services, unauthorized access, third-party services, content, integrations, bugs, downtime, security incidents, or any other matter related to the Services or these Terms.

To the fullest extent permitted by law, Watson’s total liability for any claim related to the Services or these Terms will not exceed the amount you paid Watson for the Services during the three months before the event giving rise to the claim.

Some jurisdictions do not allow certain limitations of liability. In those places, these limits apply only as far as the law allows.

Governing Law

These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-law rules.

Any dispute related to these Terms or the Services will be handled in the state or federal courts located in Delaware, unless applicable law requires otherwise.

Contact

Questions about these Terms can be sent to:

Watson Labs, Inc.
hello@withwatson.co